Terms and conditions regarding the proof of reservation to the tourist rental of holiday homes

General terms and conditions for the reservation confirmation for the rental of a vacation home

CIB Kust - Confederation of Real Estate Professions Coast

Article 1

These terms and conditions complete the agreement to rent a furnished holiday home
("reservation") and form an integral part of it. They must always be attached to the agreement.

Article 2

The reservation implies the tourist's commitment to rent the holiday home, at least to pay the full
amount of the rental due for this purpose. The payment modalities, as specified below, do not in any
way affect the fact that as a result of the reservation the rent is due in full (100%).

The payment modalities are as follows. The tourist must pay a deposit, of at least 50% of the total
price within 2 weeks after the reservation date. The balance of the rent and the additional costs must
be paid no later than 30 days before the start of the stay. The advance payment and the balance
payment must be made within eight days of receipt of the payment notification.

The tourist does not have a cooling-off period in which to revoke his decision. No revocation clause is
applicable, as it concerns the (re)lease of accommodation other than for residential purposes and
takes place in the period for which the tourist has booked (art. VI.45, §1, 11° WER).

Article 3

If the tourist does not pay the balance on time and does not do so within a reasonable period after
the rental office has sent a formal notice the rental office will have the right to re-rent the
accommodation. If this happens, the tourist will only have to pay the difference in revenue and a
25% commission on the re-rental. After settling this, the remaining part of the deposit will be
refunded. If the property cannot be re-let, the tourist will still owe the full balance to the rental
agency.

Article 4

The publicity specifies whether water, electricity and/or gas consumption is settled on the basis of
meter readings or whether a lump sum is charged.
In case of a lump sum for water, electricity and/or gas consumption, this lump sum is included in the
rent.

If actual consumption is charged, the rental office will take meter readings just before arrival and just
after departure. The amount due is calculated on the basis of the current prices for water, electricity
and/or gas consumption (provided that the maximum rate notified in advance is not exceeded), at
the time of consumption. For information purposes, please refer to the price evolutions as published
on the VREG website ( https://www.vreg.be/nl/energiemarkt-cijfers ). In the reservation, the
maximum rates that can be charged for water, electricity and/or gas consumption are stated in order
to provide the necessary guarantees to the tourist and guarantee predictability.

Article 5

If the rental agency offers cancellation insurance and the tourist benefits from it, the tourist shall be
made aware of the general conditions applicable to this insurance policy. These general conditions
shall be notified to the tourist by the rental agency prior to the booking. If the booking is made via
the website, a link is added on that website, after which the tourist declares that he or she has read
and accepted the terms and conditions.

This policy provides insurance for the total rental price, as it is due at the time of booking, regardless
of the payment methods specified in the second paragraph of Article 2.

If the rental agency offers cancellation insurance, the cost of this insurance is included in the rental
price. The cancellation insurance is therefore offered without additional cost. If the tourist does not
wish to make use of the included cancellation insurance, he will not be entitled to a reduction of the
rental price.

Article 6

A deposit must also be paid, at the latest on the payment date provided for the balance. The deposit
shall be refunded within 6 weeks of the tourist's departure, provided that he has fulfilled all his
obligations and settled any outstanding amounts.

Article 7

The holiday home is rented out furnished. Of the price 90% is linked to the property and 10% to the
furniture, unless another allocation has been agreed upon.

Article 8

The holiday home is exclusively intended for occupation on a seasonal and private basis. The tourist
may not make the holiday home his/her main residence or use it for professional purposes. It is
expressly forbidden for tourists to take up residence at the address of the holiday home.

Article 9

In the event of double renting due to the rental agency, it shall refund to the tourist the sums paid,
plus a fixed compensation of 25%. The rental agency is allowed to offer another holiday home as
compensation. Upon acceptance by the tourist of this other holiday home - if the rental price is lower
than for the holiday home initially booked - the rental agency will refund the difference in rental
price to the tourist.

Article 10

The tourist needs the written permission of the rental agency or the owner of the holiday home to
sublet and to bring animals into the house. In the absence of such consent, subletting and the
presence of animals in the holiday home is strictly forbidden. Any infringement will lead to the
payment of a fixed compensation of 10% of the rental price.

Article 11

When using the holiday home, the tourist must behave in a proper and careful manner, in
accordance with the way the property is meant to be used. This means, among other things, that

• the objects that are part of the household effects may not be moved
• the rules contained in any regulations governing the use of communal spaces must be
  respected
• sheets must be used on the beds
• any damages must be reported immediately to the rental agency
• windows and doors must be closed in case of wind/rain
• the holiday home is locked during periods of absence
• night noise or any other form of nuisance in the vicinity of the holiday home must be avoided

Unless the cleaning by an external company is obligatory or explicitly excluded in the reservation
(agreement) or by a legal or regulatory provision, the tourist has the choice to either clean the
property himself or to hire an external cleaning company. The cost of cleaning by an external
company shall always be borne by the tourist, even if the rental agency, after inspection, has to
engage an external company to guarantee that the holiday home is returned in a satisfactory state of
cleanliness and tidiness, due to the fact that the tourist, who wished to carry out the final cleaning
himself, has failed to do so in whole or in part. The rental agency always provides the tourist with a
price list of the cost for cleaning by an external company.

Cleaning up the holiday home shall be understood to mean at least the following

• putting everything back in its place
• emptying the bins
• tidying up the kitchen sink and putting the clean dishes in the cupboard
• leaving the holiday home swept clean
• cleaning the used household equipment
• emptying and washing up ashtrays
• returning the beds in the state they were in upon arrival
•  …

A charge of €30 will be charged per violation.

If the house and/or garden are in a condition that does not allow the external cleaning company to
clean them within the usual time frame, the rental agency has the right to charge the tourist for the
extra cleaning hours.

If the tenant cleans the holiday home himself, this includes at least:

• leaving the holiday home neat and swept clean
• cleaning the sanitary facilities
• washing up any used crockery or emptying the dishwasher
• cleaning the kitchen sink and putting clean crockery back in the cupboards
• emptying and cleaning the refrigerator and freezer
• cleaning the oven(s)
• replacing moved objects
• if necessary, tidying up the garden, with everything returned to its original place at arrival
• reporting any damage
• …

It is always the responsibility of the guest to clean the contents of cupboards, utensils and the
protective covers of mattresses, seats and similar items.

The rental agency shall deliver the accommodation to the tourist in the same condition as described
above, i.e. tidied and cleaned. The above-mentioned indemnities are equally applicable in case of
breach of this obligation by the rental agency to the tourist, including a fixed amount per breach of
30€ in case of insufficient cleanliness of the accommodation.
The number of persons who may occupy the accommodation is determined either by the number of
beds or by formal indication and may not be exceeded in any way. Only children's beds may be
added.

If a fireplace is present in the property, it may not be used (except with written confirmation from
the rental agency).

Article 12

The tourist must insure the rental risk against fire, water damage and glass breakage through the
intermediary of the rental agency. The cost for this is included in the rental price.

Article 13

In those holiday homes where an inventory exists, the tourist is obliged to check its accuracy and to
make his remarks in writing within 24 hours. The same applies to the cleanliness of the
accommodation. The rental agency is obliged to deliver the accommodation in a good state of repair
and cleanliness. Insofar as the conducted publicity has accurately reflected the furnishing a not
tastefully furnished property shall not constitute grounds for a refund of the rental fee. The same
applies to adverse weather conditions or construction work in the vicinity.

Article 14

In order to make further rentals possible, the tourist may not remove any signs or posters and must
allow visits organised by the rental agency daily during office hours.

The tourist is also obliged to enable and not to obstruct technical interventions. Defects of technical
equipment due to force majeure cannot give rise to compensation. The rental agency is not
responsible for the proper functioning of the electrical and heating appliances, nor for any defects in
the building or for public works.

Article 15

The keys can only be collected and returned during the opening hours of the rental agency, except
when the rental agency explicitly offers a different arrangement (key safes, ...). The keys delivered to
the tourist may not be duplicated under any circumstances. In case of violation, the cost of a new
lock and key will be charged. Also in case of loss of keys, a new lock must be installed, with a
sufficient number of new keys. The cost of this shall also attributable to the tourist.

Article16

The Tourism Flanders agency is the competent authority where further information can be obtained
about the regulations concerning tourist accommodations (Decree of 5 February 2016 on tourist
accommodation and its implementing regulations) and where the tourist, if appropriate, can lodge a
complaint.

Contact: Flanders Tourism Agency

T: 02 504 04 00

E-mail: logies@toerismevlaanderen.be

Head office: Grasmarkt 61, 1000 Brussels

Article 17

If the rental cannot take place due to force majeure, either because of legal or regulatory provisions
relating to the public interest (such as, for example, in the event of an epidemic, disaster, etc.), as a
result of which the holiday home cannot be rented to the tourist, and which are not covered by the
cancellation insurance taken out by the tourist or, where applicable, by the cancellation insurance
taken out via the rental agency as referred to in Article 5, the tourist accepts that the booking can be
converted into a voucher. This voucher has a value equal to the rental price. No administrative cost
will be charged for this conversion.

Article 18

The tourist is expressly forbidden to move, remove, render inoperative or in any other way
compromise the fire safety of the holiday home, as well as to obstruct or render unusable the
evacuation possibilities.

The holiday-maker is obliged to return the holiday home in the state in which it was at the start of
the stay. This also means that any information present, including but not limited to an evacuation
plan, pictograms, an information folder, etc., must be left in the holiday home in the same way as it
was found upon arrival. A breach of this will be considered as damage to be compensated.

Article 19

The rental agency is not responsible for forgotten goods. If the rental agency is asked to collect
forgotten items and send them back to the holiday home, a fee may be charged for this, which will
be further increased by the postage costs.

Article 20

It is forbidden to request extensions of the digital television offer in the holiday home, or to enter
into new subscription formulas without prior permission from the rental agency. It is explicitly
forbidden to purchase programmes, crack, change or pass on passwords or to exceed the available
surfing capacity. In the event of infringement, an administrative charge will be payable, in proportion
to any amounts lost, as well as the effort required to restore the old situation.

Article 21

Household linen, sheets, tablecloths, kitchen towels and towels are not provided in the holiday
home.

The tourist shall also be required to purchase rubbish bags from the city/municipality. Unless stated
otherwise, these can be purchased from the rental agency.

Article 22

Smoking in the holiday home and (in the case of holiday flats, rooms and studios) in the common
parts of the building is strictly forbidden. Any infringement will result in a fixed compensation of 10%
of the rental price being due.

Article 23

Booking a holiday home by paying an advance implies unconditional acceptance of these terms and
conditions.
House rules present and/or issued at the holiday home are an inseparable part of these terms and
conditions and must be strictly observed.

Article 24

The tourist uses the holiday home at his/her own risk. The owner and the rental agency are not
responsible for theft, nuisances, disturbances or accidents that occur in and around the holiday
home.

Article 25

The arrival and departure times set by the rental agency and communicated in advance must be
strictly respected.
In case of early departure, the tourist shall not be entitled to any refund.
Upon departure, windows and doors must be closed. The heating has to be turned down.